FAQs

We only sell through our distributors, we put at your disposal a Locator where you can find the address and contact information of our distributors.

On our website you can search for products by category or subcategory. Once you are in the desired category or subcategory, we recommend using our filters for a more precise search. You can filter by color, material, shape, sizes and other characteristics.

If you already know the reference or the name of the product you are looking for, you can enter it directly into the web search engine to quickly find it.

We recommend using the search engine and filters on our website to find washbasins according to your needs in terms of style, space and functionality. You can also visit one of our distributors, where the team will be able to advise you personally.

We have a showroom in our offices in Santander (request an appointment here), but several of our authorized distributors have a wide range of products represented in their stores. Find the one nearest you here.

As we sell only through our distributors, it would be necessary to contact them. We put at your disposal a Locator where you can find the contact information of our distributors.

You can find this information on the product page in the download section.

When purchasing the product from an external distributor, you should contact them directly, indicating the reference, photo or video and the specific reason for the incident.

You will need to contact the distributor where you made the purchase directly to arrange the exchange directly with them.

You can buy spare parts through our distributors, please visit our Locator

Yes, our products are marketed internationally through distributors in different countries. You can contact us at international@thebathcollection.com so that we can refer you to the nearest international distributor.

An Atelier product is a unique and exclusive piece created in our workshop, where artisans and artists work by hand to bring custom designs to life. Each Atelier washbasin reflects a fusion of creativity and technique, resulting in a singular item that combines art and functionality, made to embellish any space.

On our website you will find a section dedicated to the Atelier, where we show how our artisans create each unique piece. You can also follow us on our social networks to see videos and exclusive content about the artisanal process.

To purchase a customized Atelier product, please contact our customer service department. customer service. Our team will guide you through the process and inform you about the details to customize your washbasin according to your tastes and needs.

Production time varies depending on the customization required. Our team will give you a delivery estimate when ordering through our distributor or customer service.

You can visit our showroom in Santander, which has customized pieces from the Atelier. Also in our social networks and in the section «Inspiration»On our website you can see projects that integrate our hand painted sinks.

Within the professional area of the website you will find our Download Center, where you can find all the information and materials of our products.

Within the professional area of the website you will find our Download Center, where you can find information and materials about our products.

You will find all our current catalogs in this tab: Catalogues.

As we do not sell directly, our distributors are the ones who apply their pricing policy. We put at your disposal a Locator where you can find our nearest distributor and find out their prices.

If you are an architect, interior designer or builder, you can contact our professional customer service department. here.

Visits to our facilities are available for industry professionals by appointment. Contact us at here to arrange a visit.

Don't hesitate to write to us to share your projects and spread the word about them. You can send an email to evallejo@bathcogroup.com.

Within the Professionals Area In the Professionals Area of the website, you have an agenda where upcoming events are listed and where you can sign up for them. By registering in the Professionals Area you will be informed through our newsletter of events near your location.